Refund & Cancellation Policy

1. SUBSCRIPTION FEES

My EMI Locker charges subscription fees based on the partner tier and number of devices managed. These fees are agreed at the time of Partner Agreement signing.

2. REFUND ELIGIBILITY

• Setup / Onboarding Fees: Non-refundable once partner onboarding is completed and API access is granted
• Monthly Subscription: No refund for partial months. Cancellation takes effect at the end of the current billing cycle
• Annual Subscription: Refund available on a pro-rata basis for unused months, subject to a 15% administrative charge, if cancellation is requested within 60 days of subscription start
• Training / Integration Fees: Non-refundable once sessions are conducted

3. WHEN REFUNDS ARE NOT ISSUED

• If the account is terminated for violations of Terms & Conditions
• If downtime occurred due to scheduled maintenance (notified in advance)
• If the partner chose not to use the platform during a paid period
• For fees relating to third-party OEM or telecom charges

4. SERVICE CREDITS

If platform uptime falls below the SLA guarantee (99% monthly uptime), affected partners may be eligible for service credits as specified in the Partner SLA Agreement. Credits are applied to the next billing cycle and are not redeemable for cash.

5. CANCELLATION PROCESS

• Submit a cancellation request to info@myemilocker.com with your Partner ID and reason
• Our team will confirm within 2 business days
• Data export will be provided for 30 days post-cancellation
• All pending invoices must be settled before account closure

6. REFUND PROCESSING

Approved refunds are processed within 7–10 business days to the original payment source. Bank processing times may add 2–5 additional days.

7. CONTACT